New Hotels USA is operated by NEW HOTELS HOLDINGS LLC, a Wyoming-based hospitality and travel services company structured for hotel reservations, apartments, travel experiences, transportation, corporate travel and payment processor verification.
This Refund Policy explains how eligible refunds are reviewed and processed by NEW HOTELS HOLDINGS LLC for hospitality and travel services.
Refund eligibility depends on the reservation type, cancellation timing, service provider terms, booking conditions and whether the service has already been provided or partially used.
Approved refunds are generally initiated within 5 to 10 business days after approval. The time required for funds to appear on the customer statement may vary depending on the payment processor, card issuer, bank or payment method.
Refunds are normally issued to the original payment method used for the transaction, unless another legally permitted method is agreed in writing.
Non-refundable rates, no-show reservations, used services, partially used services, last-minute arrangements, promotional rates and services marked as non-refundable may not be eligible for refund.
Personalized travel services, private transportation, special arrangements, yacht charters, event-related services or custom packages may be subject to special refund limitations due to third-party commitments and operational costs.
Refund requests must be submitted by email to manager@newhotels-usa.com with the customer name, reservation details, payment reference and reason for the request.